Description based on the Specified Commercial Transactions Act

Business name ZENEZ
Operation Manager Zen Onishi
location 899-3 Tonohara, Akiruno City, Tokyo
TEL 090-9674-1676
email address info@zenez-shop.com
URL https://xpnisu-rh.myshopify.com
Sales price The price shown on the product page (tax included)
Incidental costs other than the product price

Shipping: 0 yen (tax included) for shipping within Japan *500 yen for shipping to Okinawa and Hokkaido Bank transfer fee: Varies depending on financial institution

Payment Method Credit cards/Convenience store payment/Google Pay/Apple Pay/Paypal/Pay later
Timing of payment

Credit card: When your credit card company bills you
Google Pay/Apple Pay/Amazon Pay/PayPal: Pay-on-delivery by the credit card company registered to each account (Payday): Payment at convenience stores and bank transfers will be debited by the 10th, and by direct debit on the 12th

QR code payment: PayPay/LINEpay

When billing via each payment app

Delivery time of products, etc. 2-4 business days from order

Possibility and conditions of return

If you would like to return or exchange an item, please contact us in advance by email or phone.
We cannot accept returns or exchanges in the following cases:
・Products with tags removed ・Slight paint peeling on some decorative items ・Products that have been delivered for more than a week ・Products with tags lost ・Products that have been used even once ・Made-to-order products
・Special limited edition items (special limited edition items with a particularly short sales period)
・If the product is damaged or soiled due to customer negligence (including packaging and accessories).
・Sale items ・Returns due to customer convenience (different image, wrong size, wrong order, etc.)
- Anything that clearly shows signs of use (e.g. smell of perfume or tobacco, makeup stains, damage to the product, dirt, etc.)
*Please note that we cannot accept returns for reasons such as the product being different from what you expected or the size not fitting.

Antique dealer license No. 305602318886 Tokyo Metropolitan Public Safety Commission